FIELDSIGHT - SERVICE DESCRIPTION

Thank you for your interest in the FIELDSIGHT® service. The Service is provided by Wizense Ltd (the "Service Provider"). 

CONTENT OF THE SERVICE

The FIELDSIGHT® Service (the "Service") provides the Customer with a cloud-based service for the use of field-collected network geospatial data and comparison to the construction plan.

The Service is a service that processes, transmits, displays and compares positional data (GNSS x,y,z, cable type, laying depth, protection class, image documentation) collected from the field, and can provide the Customer with a customized services based on the information provided by the Customer.

The Service does not provide legal advice, recommendations or guidance on how a particular law, regulation or governmental order affects the Customer's activities or how the Customer should act to comply with the law or governmental requirements.  

The Service Provider will ensure that the content of the Service covers all essential information relevant to network construction, but the content of the service is dependent on the information provided by the Customer and as such it may contain gaps. The Service is not a substitute for the advice and guidance of a legal expert. The Service Provider recommends that you always consult experts when assessing the impact and binding nature of laws, regulations and orders on your own activities.

AVAILABILITY OF SERVICE

The Service Provider will ensure that the content of the Service covers all essential information relevant to network construction, but the content of the service is dependent on the information provided by the Customer and as such it may contain gaps. The Service is not a substitute for the advice and guidance of a legal expert. The Service Provider recommends that you always consult experts when assessing the impact and binding nature of laws, regulations and orders on your own activities.

USERNAMES AND CUSTOMER ACCOUNTS

The Service Provider will create  an enterprise and customer account (User Account) directly through the system, which will set up the basic account settings and send the User an email with instructions on how to take account into use. 

Customer admins with given Customer Account management rights can manage the customer accounts, and Customer Account information.

Service provider administrators can manage the accounts of all users and customers, as well as the basic account definitions, user accounts, access rights, sub-accounts and customer account information, if necessary.

SUPPORT SERVICES

The service includes email, application and telephone support in case of problems and usage-related issues. The advice covers routine issues that do not require extensive research or investigation. More extensive assignments and their content may be agreed separately.

The support service includes:

• advice and guidance on the use of the equipment or service
• guidance in problem situations and action to solve them

TRIAL 

Customers have the possibility to have access to the Service for a limited period of time and/or on a monthly basis (trial period). New features and service improvements may be added to the service during this period. As a principle, new features will be normally first included into the Service under the so-called BETA designation, which means that there may still be issues in the functionality of the features. The service provider is constantly developing these service and taking improvement action to develop new features.

In order to use the Service after the trial period, the Customers are entered into a Supply Agreement with the Service Provider.

CONTENT PRODUCED BY THIRD PARTIES

The Service contains links and connections to third party content such as map data. Such third party content, services provided by such third parties are subject to the terms and conditions of use and other terms and conditions of such third parties.

TERMS AND CONDITIONS OF PAYMENT

The prices in the contract are in euros and do not include VAT. VAT and any other taxes and charges imposed by the authorities will be invoiced to the Customer in accordance with the legislation in force at the time of invoicing.

The default payment term is fourteen (14) days net from the date of the invoice. Unless otherwise agreed the Service Provider shall be entitled to invoice the Service no later than the date on which responsibility of devices is transferred to the Customer. Usually this is the date date of dispatch of the equipment or hand-over to customer presentative/supplier. If the Service is provided in stages or in instalments, the Service Provider shall be entitled to invoice the Service accordingly. If a fixed periodic service fee (such as a monthly or annual fee) has been agreed for the Service, the Service Provider may invoice such service fee before the beginning of the period of service to which the fee relates.

The Customer shall pay interest on the overdue payment at the rate generally applied by the Service Provider from time to time, but not less than ten percent (10%) per annum.

In the event of late payment or other material breach of contract by the Customer, the Service Provider has the right, among other things, to suspend the performance of its obligations under the Agreement, of which the Service Provider shall immediately notify the Customer.

Unless otherwise expressly agreed, the Service Provider may increase the prices for ongoing Services by notifying the Customer in writing. If the Customer does not accept the new prices notified by the Service Provider, the Customer shall have the right to terminate the Agreement with effect from the effective date of the new prices by giving written notice of termination to the Service Provider within one (1) month of the date of the Service Provider's notice of price increase. If the Customer does not terminate the Agreement as described above, the new prices will take effect.

 

PROCESSING OF CUSTOMER DATA AND PROTECTION OF PERSONAL DATA

THE REGISTRY KEEPER

Wizense Oy

Vantaa

Leiritie 1

FI-01600 vantaa

helpdesk@wizense.com

CONTACT PERSON FOR DATA PROTECTION ISSUES

Jussi Heiskanen (jussi (at) wizense.com). For more information on the processing and protection of personal data, please contact info@wizense.com.

CUSTOMER AND PERSONAL DATA

For the purposes of this Service Description, "Customer Data" means any information that a customer enters when using the Service. Personal Data means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to identifying information such as name, location, domain name or one or more factors specific to his physical identity.

Customer Data may include personal data relating to users of the Service or other persons if the Customer enters such data into the Service.

PERSONAL DATA PROCESSED

The Customer determines what personal data it enters into the Service, for what purpose it processes them and which functionalities of the Service it uses to process personal data. The Customer should, where possible, avoid entering sensitive personal data into the Service or personal data that would otherwise compromise the privacy of the individuals concerned and should endeavour to minimise the processing of personal data in the Service as required by data protection legislation.

The Service may process at least the following types of personal data:

• Contact details of individuals such as name, email address, user name, phone number, employer's name

The personal data concern the following categories of data subjects:

• Users registered in the system, such as employees of the client and partners and their collaborators
• Personal data relating to Users or other persons, if the Customer enters such data into the Service.
• People who develop and maintain the service

For the purposes of maintaining and developing data protection and security, we collect and process:

• Users' electronic identification and address information such as username, IP address, type of browser used and cookies.

The following categories of persons are concerned by data security:

• All users of the service

PROCESSING OF PERSONAL DATA

The Service Provider shall process the personal data entered by the Customer into the Service in accordance with the applicable data protection legislation, in particular taking into account the requirements of the EU General Data Protection Regulation (Regulation 679/2016/EU).

The customer is the data controller for the purposes of data protection legislation and is therefore responsible for the lawfulness of the collection of personal data, the proper information of data subjects, the exercise of data subjects' rights and other legal obligations of the data controller.

The Service Provider processes personal data as a processor within the meaning of data protection legislation by and on behalf of the Customer in order to enable it to provide the Service to the Customer in accordance with the Supply and Data Processing Agreement. The Service Provider's right to process personal data entered into the Service is always based on the Customer's right to process personal data.

If the Customer's industry is subject to special provisions relating to the processing of data, the Customer must inform and instruct the Service Provider of the special obligations they impose.

ACCESS TO CUSTOMER DATA

Access to the data is granted to the Customer and to users authorised by the Customer, as well as to the persons who maintain the Service Provider's system and, in support and advice situations, to the persons providing the services in question.

ASSISTING THE CUSTOMER

The Service Provider shall assist the Customer, upon separate request, in the following matters insofar as they relate to the Service:

• on requests concerning the rights of data subjects
• on the addition/removal of users
• investigating data breaches, notification issues.

Subcontracting

In order to provide the Service, the Service Provider shall acquire content production, data processing and IT services from its external contract partners. Only service providers that have been assessed or found to be reliable and that have committed themselves to confidentiality and to taking technical and organisational measures to protect personal data in accordance with the Data Protection Regulation shall be accepted as subcontractors. The suitability of the subcontractors used is regularly reviewed.

Subcontracted services may include, for example, map services, consulting and support services, deployment and management of business and end-user services, telecommunications and data centre services, data backup, server management and service maintenance. Details of subcontracted services and their suppliers are available on request. The use of subcontractors is subject to prior authorisation from customers and customers will be informed of any changes in the use of subcontractors.

Customer data will not be disclosed to third parties or authorities unless otherwise instructed by the Customer or required by law.

COOKIES AND WEB ANALYTICS

The website of the Service uses cookies and web analytics. For more information about our privacy and cookie policy, please visit: wizense.com/responses.

THE PHYSICAL LOCATION OF CUSTOMER DATA

For data centre, platform and backup services, the physical location of equipment and data is in the EU. Customer data is not transferred outside the EU for these or any other services (maintenance, data recovery, data destruction).

THE RETENTION PERIOD OF CUSTOMER DATA

Customer data is kept for 180 days after the end of the contract or period of use, after which it is deleted from the service. In addition, back-ups and log files will be permanently deleted from the systems within 1 month after the data has been deleted from the service. Deleted data cannot be restored.

Service requests, contracts, orders and other messages sent to the helpdesk will be kept for 6 months after the end of the contract or trial period to resolve any cross-match situations.

POSSIBLE DATA BREACHES

Notification of any detected personal data breaches will be sent by e-mail to the Customer's main administrators or to the e-mail address separately indicated by the Customer in the Service for this purpose.

INFORMATION SECURITY

Information security is the protection of data, information systems and services so that threats to them do not cause damage to business or customers. The aim is to protect data and systems against unauthorised access and unlawful or accidental processing, alteration, transfer, disclosure or deletion, with the aim of preserving data:

• confidentiality - data is only available to those authorised to access it
• Integrity - the accuracy, reliability and timeliness of information is not altered accidentally or intentionally
• availability (accessibility) - information is available and accessible when it is needed

This Security Policy applies to all customer data whether or not it contains personal data. In addition to the principles described herein, the Service Provider's general security policies apply.

ORGANISATION AND MANAGEMENT OF INFORMATION SECURITY

The service provider has a designated person responsible for the coordination and supervision of data protection rules and practices. Roles and responsibilities for the maintenance of equipment and systems containing personal data and customer data are defined and the job descriptions of the persons handling such data take into account the rights, duties and responsibilities related to data security.

STAFF SECURITY

The confidentiality of the information and the nature of the work will be taken into account in the selection process. The importance of maintaining confidentiality is emphasised by clauses in the employment contract or by a separate confidentiality agreement.

PHYSICAL SECURITY

The servers containing personal and customer data are located in public cloud service(s) and are not hosted on the premises.

SOFTWARE SECURITY

In terms of software, efforts are made to ensure that only reliable software and versions are used, in terms of operating system, communication software and applications. Software security features, such as identification and protection features, monitoring and logging procedures, are exploited according to the need for protection.

Viruses and malicious code are protected by centrally managed and constantly updated security software. The equipment is continuously maintained, with security updates for the operating system and applications, and monitoring of the success of the updates and the security status of the equipment. Software licences and contracts are managed to ensure that software is available and supported.

TELECOMS SECURITY

The Customer Data of the Service is stored in a firewall-protected user data service. All connections to the Service are protected by SSL/TLS encryption.

MANAGING CONTINUITY AND SPECIFIC SITUATIONS

A plan is in place for restoring data from backups. The operation and availability of the service is monitored by monitoring software. Risks are reassessed as necessary on the basis of information and experience gathered, and proactive measures are taken to minimise risks as part of the maintenance and development of the Service.

CONTACT

• All communications relating to the use of the Service or contracts helpdesk@wizense.com

 

TERMS AND CONDITIONS OF PAYMENT

The prices in the contract are in euros and do not include VAT. VAT and any other taxes and charges imposed by the authorities will be invoiced to the Customer in accordance with the legislation in force at the time of invoicing.

The default payment term is fourteen (14) days net from the date of the invoice. Unless otherwise agreed the Service Provider shall be entitled to invoice the Service no later than the date on which responsibility of devices is transferred to the Customer. Usually this is the date date of dispatch of the equipment or hand-over to customer presentative/supplier. If the Service is provided in stages or in instalments, the Service Provider shall be entitled to invoice the Service accordingly. If a fixed periodic service fee (such as a monthly or annual fee) has been agreed for the Service, the Service Provider may invoice such service fee before the beginning of the period of service to which the fee relates.

The Customer shall pay interest on the overdue payment at the rate generally applied by the Service Provider from time to time, but not less than ten percent (10%) per annum.

In the event of late payment or other material breach of contract by the Customer, the Service Provider has the right, among other things, to suspend the performance of its obligations under the Agreement, of which the Service Provider shall immediately notify the Customer.

Unless otherwise expressly agreed, the Service Provider may increase the prices for ongoing Services by notifying the Customer in writing. If the Customer does not accept the new prices notified by the Service Provider, the Customer shall have the right to terminate the Agreement with effect from the effective date of the new prices by giving written notice of termination to the Service Provider within one (1) month of the date of the Service Provider's notice of price increase. If the Customer does not terminate the Agreement as described above, the new prices will take effect.

CONTACT

• All communications relating to the use of the Service or contracts helpdesk@wizense.com

UPDATES

This description was last updated on 19.3.2024.